~/carlos.nieves
Carlos Nieves
Global Data Center Manager | IT Operations Leader
20+ years of data center operations — now leading 10 global sites and an enterprise AI-agent rollout with Claude.
// About
Who I Am
Transforming IT operations through over 20 years of expertise in data center management and process optimization. Demonstrated proficiency in leading cross-functional teams to successfully deploy and enhance global data center solutions while ensuring compliance with regulatory standards. Skilled in ITAM, ITSM, and the implementation of ITIL frameworks — driving continuous improvement and operational efficiency. A strong leader committed to mentoring teams and fostering a culture of excellence, focused on delivering business value.
// Experience
Where I've Built
Global Data Center Manager
Enterprise Technology Organization
- ▸Managing a global portfolio of 10 data centers — owning operational standards, uptime, capacity, and compliance end to end
- ▸Leading an enterprise multi-agent rollout of Claude — deploying coordinated AI agents across functional teams to accelerate operations, documentation, and decision support
- ▸Establishing the operating model for multi-agent IT operations — defining how agents collaborate across functions, integrate with existing ITSM workflows, and how impact is measured
Director of Systems Engineering & Administration
Critical National Energy Infrastructure Company
- ▸Oversaw management and optimization of enterprise-wide systems and storage infrastructure across corporate and OT environments
- ▸Defined and developed operational processes and procedures enhancing efficiency, effectiveness, and safety
- ▸Led, mentored, and empowered a team of systems engineers and administrators — driving service delivery excellence and continuous improvement
Data Center Operations Manager
Critical National Energy Infrastructure Company
- ▸Oversaw IT infrastructure — deployment, maintenance, and optimization of servers and storage across IT/OT environments
- ▸Managed audit and compliance — ensuring adherence to industry regulations, internal policies, and regulatory standards
- ▸Managed system performance and scalability — continuously upgrading technology to support growing business needs with high availability
- ▸Led teams, provided guidance, fostered professional growth, and ensured alignment with organizational goals
Cloud & Data Center Manager
Global Security Technology Company
- ▸Oversaw Event, Incident, and Problem Management for global Remote Operation Centers — seamless operations and rapid issue resolution
- ▸Delivered efficient 24x7 global service across all assigned sites, supporting multiple Fortune 500 clients
- ▸Managed functional support and administrative responsibilities — compliance, physical and logical security, asset controls, customer-facing support
- ▸Collaborated as part of the global operations team driving excellence across APAC, EMEA, and the Americas
Director of Operations
Regional Colocation & Data Center Provider
- ▸Led customer onboarding and ongoing technical support for external clients
- ▸Defined and developed operating policies, processes, and procedures for the data center business
- ▸Managed internal and external physical and virtual environments, ensuring operational efficiency
- ▸Focused on achieving certification and compliance with industry standards — SOC 2, HIPAA, and PCI-DSS
Data Center Services Team Lead
Global Healthcare & Diagnostics Company
- ▸Contributed to $2.45B revenue growth by supporting 123 business units — managing project implementation, quality process, and hardware provisioning
- ▸Hired, trained, and coached a high-performing team of 10 virtualization engineers
- ▸Managed 4,700 physical & virtual servers, VMware ESXi 5.5, Windows 2003-2012, Dell, HP, and Cisco UCS
- ▸Oversaw patch management, incident response, and personnel performance across over 120 global locations
Lead Data Center Engineer
Silicon Valley AdTech Company
- ▸Led design and deployment of a high-performance data center in a new region — strategic budget optimization and DCEEM integration
- ▸Ensured full compliance with SOX, PCI, and GxP standards for operational integrity and security
- ▸Led rapid deployment of a fully populated and functional DCIM tool within three months — enhancing visibility and asset lifecycle management
- ▸Developed and implemented robust SOPs — establishing streamlined, scalable, replicable workflows
Principal Data Center Engineer
Global Location Technology Company
- ▸Managed six primary data center facilities — 35,000 SQF, 3.5MW total power, 7,000 US assets and 10,000 assets abroad
- ▸Consolidated global duplicate and legacy data centers and associated systems — driving monthly savings
- ▸Led optimization of data center processes for business lines and shared service teams across US, India, Singapore, Australia, UK, Amsterdam, and Germany
- ▸Managed remote teams of six engineers in Europe and two in the US, supporting Tier 3 facilities
- ▸Recognized as a top 1% performer — consistently meeting 100% project delivery goals
Data Center Architect
Global Credit & Identity Services Company
- ▸Developed standards and designs for data center facilities and operations for global services valued at $464.3M in revenue
- ▸Designed and planned data center architecture build-outs — managed implementations and large-scale consolidations
- ▸Conducted gap analysis, created and improved data center processes and asset management workflows
- ▸Ensured regulatory compliance across all data center operations
dc.boot()
Two Decades in the Data Center
Over 20 years building, running, and transforming the data centers that Fortune 500 companies run their business on — across credit & identity services, global location technology, and critical national energy infrastructure.
Tier 3 facilities. Thousands of physical and virtual workloads. Global teams across the US, EMEA, and APAC. Compliance frameworks from SOX to PCI-DSS to HIPAA. The work isn't glamorous — but when it's done right, the business never stops. That's the standard I hold.
// Skills
Areas of Expertise
Click a skill to see related projects
Operations
Frameworks
Compliance
Leadership
Delivery
Infrastructure
// Projects
Latest Adventures
Multi-Agent AI at Enterprise Scale
Rolling out Claude across a global IT organization as a coordinated multi-agent system. Specialized agents that assist operations, compile documentation, and support decision-making — integrated into the ITSM workflows the team already lives in.
Managing a Global Data Center Portfolio
Ten data centers across multiple regions. One operating standard. Uptime, capacity, compliance, and cost — all governed by the same discipline, no matter the site.
Systems Engineering Across IT and OT
Directed systems and storage engineering spanning corporate and operational technology environments. The kind of work where uptime, safety, and compliance are non-negotiable — and where the standard has to be set from the top.
24x7 Fortune 500 Operations
Ran remote operation centers supporting Fortune 500 clients across APAC, EMEA, and the Americas. Event, incident, and problem management — owned end to end across global data center operations.
Compliance & Certification from Zero
Built operating policies and procedures from the ground up — driving certification against SOC 2, HIPAA, and PCI-DSS while standardizing operations across a colocation business.
Global Data Center Consolidation
Six primary facilities, 35,000 SQF, 3.5MW, 17,000+ assets worldwide. Consolidated duplicate and legacy data centers — delivering recurring monthly savings and a harmonized global footprint.
Virtualization at Scale
4,700 physical and virtual servers. 120+ locations. A 10-engineer team hired, trained, and coached. VMware, Dell, HP, Cisco UCS — the full operational stack, humming in the background while the business scaled.
// Vision
The Future of IT
The best IT operations are invisible. When the pipeline flows, the trades clear, the maps render, the identities verify — that is infrastructure doing its job. Two decades of running data centers has taught me one thing above all: operational excellence is never accidental. It is designed, documented, measured, and led. That is the discipline I bring. That is the standard I build around me.
// Contact
Let's Connect
Open to leadership roles in IT operations, data center management, and systems engineering. Reach out directly.
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